Terms & Conditions

Last updated: August 2025

Service — We provide wedding photo color correction and retouching for professional photographers worldwide, working with Smart Previews and RAW files. Deadlines are agreed per project.

Free Test — Free test edits for new clients (quantity agreed before start).

Turnaround — Standard delivery: 2–5 business days after receiving files/instructions. Larger orders may take longer; rush orders (<48h) may incur an extra fee.

Client Responsibilities — Provide clear style references; ensure rights to all files (incl. model/property releases); confirm no infringement or law violations.

Revisions & Acceptance — Up to 2 rounds of reasonable revisions per wedding/project (unless agreed otherwise). Requests within 7 days after delivery; no requests = work accepted.

Payments & Refunds — All prices in USD; processed via Stripe, Payoneer, or approved providers. Work starts after payment confirmation (except free tests). Refunds (single or package orders) are issued minus non-refundable payment processing fees (Stripe, Payoneer, bank, etc.).

Refunds are only available under the following conditions:

Before work starts — full refund minus the non-refundable payment processing fee.

Work in progress — partial refund proportional to the uncompleted portion of the project, minus payment processing fees.

After final delivery — no refunds, except if the agreed service was not delivered.

Refunds go to the original method within 5–10 business days; currency/bank fees are borne by client. Payment failures/overdue invoices may pause service. Please see our Refund Policy for more details.

Chargebacks & Disputes — Unauthorized chargebacks breach these Terms. We provide delivery/communication proof to the payment provider. Chargebacks after acceptance still require full payment.

Intellectual Property — Edited images remain your property. We may request portfolio use with your consent; opt-out anytime.

AI Tools — We may use professional AI-assisted tools (color grading, masking, denoise). Data is not used to train public AI models. Non-AI workflow available on request.

File Retention — Smart Previews: up to 1 year; RAW files: up to 1 month. Then deleted permanently.

Confidentiality — All files, briefs, and deliverables kept confidential unless disclosure required by law or authorized by you.

Subcontracting & Non-Solicitation — We may engage vetted subcontractors. You agree not to hire them directly for 12 months after last delivery.

Liability — Our liability is limited to fees paid for the specific project; no indirect/incidental damages.

Indemnity — You agree to indemnify us against claims, damages, or costs from your breach of Terms or misuse of deliverables.

Force Majeure — Not liable for delays caused by events beyond our control (internet outages, disasters, strikes, regulatory actions).

Color Disclaimer — Colors may differ across devices/prints. We deliver to industry standards but cannot guarantee identical output everywhere.

Governing Law — Governed by Thailand law; disputes resolved in Phuket courts unless alternative dispute resolution is agreed.

Contact — vsolonskiy@gmail.com